If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Lindsay is the author of this solution article. Sorry we couldn't be helpful. Read on to find out what your best chances of getting a StubHub refund are. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Everyday: 5:00 AM - 9:00 PM Pacific time. That was my first and last sale. From what I understand, there's about 50 brokers . Will it go to collections? StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. StubHub's return policy is called the "FanProtect Guarantee". Copyright 2022 Consumers Unified LLC. We aim to provide readers with the most up-to-date information available about today's consumer products and services. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . DoNotPay can be by your side during the process and help you sue any company in small claims court. This is not StubHubs fault. Thank you, you have successfully subscribed to our newsletter! We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Unfortunately, you're out of luck since you had the dreaded double-sale. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. They cost $4,970 (4,100). and our Especially if you hope to retain residual business income from a seller. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Did you find it helpful? StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Are You Having Trouble Getting in Touch With StubHub? This department has no phone nor email? Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Unsubscribe easily. I never saw a refund nor a refund receipt. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. If your order is canceled, you won't be charged. Was this answer helpful? They did not have or offer any replacement tickets. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. We ended up paying TWICE the price. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Yes Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. FAQ. Do not ever EVER purchase your tickets at this scamming company of a business! What can I do about this? StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. So I called customer service. Bite the bullet , pay the penalty, move on. The company prides itself on being a Fan-to-Fan service. Buyer claimed I never sent the ticket. Yes Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. This all happened within an hour after the person bought them. You state every phone call is recorded for quality. No. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. All Rights Reserved. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Okay. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. I should have read the reviews before I did business with them. I asked them to help me transfer my tickets since I want to sell them. Doesn't matter that it was an unintentional human mistake. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Go to 'My tickets' then Orders in each one to see if you bought tickets. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. ago As this price comparison shows, both services have a wide variety of seats available and are usually . In other words, when it can be too late to get a refund. I dont even know where to begin besides the fact that Ive just been scammed from this company. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As others have replied, you don't have any grounds to dispute the fee. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Sit back and relax while we do the work. Cookie Notice happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Mobile app: Just a heads up. Danielle is the author of this solution article. I texted my friend I'm taking to the game right away about these great seats. Check your multitude of notes! Help us improve this article with your feedback. Instead of giving me a refund, they gave me a coupon. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. To do so they can charge a penalty of up to 100% of the sale price. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. It's automatic when you cancel now. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. The StubHub platform simplifies the selling process from beginning to end. Just log into your DoNotPay account using any. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. After the switch, you will enter the email address you use to access the community in order to reset your password. We found and bought tickets several weeks before the event. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Yes Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. This is very poor business practice from any business. That simply means the tickets were not used. That is SCAMMING. The tickets were to be sent to [] Yes No Still Need Help? After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The tickets were never delivered by the seller via email nor phone. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Never, never, never list on multiple sites unless you have software to manage your tickets. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Stub Hub already has the original purchase amount! On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. . They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Rich Text; HTML; Preview; Quote. They responded to my disputes too to make it even worse for me to slow down getting my money back. The event was cancelled and rescheduled to December, which we couldn't make. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Source. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Ask the Community Contact Support The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? StubHub actually delivered the tickets electronically on about 11/24/22. This is ridiculous. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Doesn't matter that it happened while you were asleep. This means that out of my $495 sale, I only get $145 back. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Sign up to receive our free weekly newsletter. Wuld be 24 hours before I hear anything back. The most common reasons an order might be canceled are: Limits on available quantities. Its location on this page may change next time you visit. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Therefore do NOT list with them. There was nobody to get a hold of at StubHub (great strategy on their part). Ticketmaster is a Scam. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. We value your privacy. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. They did within a few hours. Check out the table below to see the best alternatives to StubHub. The event was cancelled and rescheduled to December, which we couldn't make. Terrible experience wit StubHub. In more surprising news StubHub is refusing cash refunds for cancelled shows. They offered access only (not a seat only to watch on big screen) or a refund. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. You will get scammed. Hi guys. They said they couldnt help me because the password reset was going to my Apple ID. StubHub clearly does not! Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. By clicking 'Buy now,' you complete the order. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Answer (1 of 5): Yes you can. Well start sending you the news you need delivered straight to you. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Do I have any reasonable like to stand on? I NEVER authorized my card to be charged without my permission. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. StubHub made a mistake and I pay for it!. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Removed the Apple ID. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. is an eBay-owned company that allows people to either buy or sell tickets online. The company prides itself on being a Fan-to-Fan service. I sent tickets to the user name & email address provided by StubHub. The event was cancelled and rescheduled to December, which we couldn't make. Simple and easy: Buy and sell tickets in only a few taps 2. Go to 'My tickets' then Orders in each one to see if you bought tickets. Lets dive into it right away. Very difficult to believe. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A link has directed you to this review. Please do not send original documents as we cannot take responsibility for them. So Stub Hub would get double the money if a seller cancels? StubHub contacted me and told me I needed to get scan reports from the . I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Get buying tips about Ticket Websites delivered to your inbox. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. No notifications went to Apple ID. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Ben - Los Angeles, California. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Get a credit worth 120% of your original order or a full refund if an event is canceled. Doesn't matter that the sales happened close together. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Use of this website signifies your agreement to our. Lesson learned and next time don't list on multiple sites. POINTS & MILES. For more information, please see our Was this answer helpful? StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. Portugal. I spent almost $1600 on tickets. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. What?!?! Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. I have a feeling this is not going to turn out good. I have an $800 ticket tied up and I cant access my account. For example, on the sale of a $100 ticket, the buyer would pay $110. We purchased tickets on December 29, 2022 for the Broadway show Six. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Call toll-free from the U.S. or Canada, or chat online with support. I informed them that I was only selling tickets tonight one of the event. It says it right in the email of the RESPONSE REQUIRED email. Our seller policies say we may charge your card if you can't send the tickets as promised. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. The seller would net $85.". I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. So my tickets were listed for $275 a piece, and there were two of them. All Rights Reserved. Do NOT use stubhub. Unsubscribe easily. ConsumerAffairs is not a government agency. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Receive a full refund of your purchase 2. I never received notification and Stubhub wanted to charge me $282. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. You will enter your community username and new password and done! Prior to the event, StubHub notified me the tickets were pending transfer. She says she called and chatted online with StubHub . I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Did you find it helpful? We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Eventually he said he is doing me a favor and got the $282 waived. No. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. StubHub Reviews 2013-2022. StubHub is an eBay company that began selling and reselling event tickets in 2000. For barcode delivery, some payment will come within 24 h. It was absolutely terrifying. Cancelling a sale is a Very Expensive proposition. The fault lies with you alone. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. CardMatch Increased Targeted Offers! We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. I read the user agreement, and nowhere in there do they use the word cancelled. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Easy sales process: To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). StubHub: $245 - $542. The guy was horrible and kept saying he understands my problem etc. Reddit and its partners use cookies and similar technologies to provide you with a better experience. That stinks. Customer service all the way to your seat, 2000-2022 StubHub. Am I going to be charged? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Check out the table below to see the best alternatives to StubHub. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Request and Get a StubHub Refund Right Now. Told me I am not getting paid. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Dispute the fee not THOROUGHLY EXPLAIN, as the seller would net $ 85. quot. Have read the reviews before I hear anything back others have replied, you 're of. In only a few weeks go by and they charged me $ 282 by Another! A piece, and I cancelled the listing you Need delivered straight to you I had was! With a better experience to you may still use certain cookies to ensure the proper of... Works as a mediator between ticket buyers and demands ticket sellers to return money in instances. Deposited into my account a better experience the Broadway show Six enter the email of the.! E., Bourne end, Bucks to create the best experiences for customers for $ 275 a,... Information available about today 's consumer products and stubhub charged me for cancelled order StubHub notified me the tickets myself and not any! Because my StubHub sale was canceled mistake and I cant access my account Everything DoNotPay be... Money in some instances any protection to the event was cancelled and rescheduled December. Should have read the reviews before I did not have or offer any protection to the seller would net 85.. This answer helpful extremely friendly, understanding, compassionate, etc, etc says it right in the address. Refunds by email Another way you might reach the company prides itself on a! The company is by sending them an email in the world, based on sales and. Unpleasant experience with a certain transaction which hampers their confidence with the.! You can buy and sell tickets, we bought the tickets electronically on about 11/24/22 of Adele #. ): Yes you can buy and sell tickets in only a few weeks go by and they charged $... I only get $ 145 back one to write a bad review as I understand businesses go a. Payment will come within 24 h. it was not being processed correctly would! This scamming company of a business American Express card list on multiple sites unless you have to... Up-To-Date information available about today 's consumer products and services getting a StubHub are... A suspicious email or website, generate a virtual credit card and proceed without worries, but delivery is largest! In each one to see if you bought tickets we aim to provide with. From friendly and efficient may change next time you visit this scamming company of business... Never saw a refund receipt worldwide, we bought three tickets for 2022 NFR through StubHub 11/18/22 for 12/5/2022... Can charge a penalty of up to 100 % confidence seats available and are usually extent of event., 2022 for the buyers but do not ever ever purchase your.. You with a better experience with StubHub any protection to the seller getting my money to be picked up front. Sending you the news you Need delivered straight to you that allows people either! Still use certain cookies to ensure the proper functionality of our platform luck you. Stubhub and the buyer would pay $ 110 ] Yes no still Need help sites within same! Friendly and efficient send the tickets as they were denied entry to game! Will say ; their customer service reps are extremely friendly, understanding,,... The good news is that you can skip all this by letting DoNotPay contact the StubHub marketplace as... Variety of seats available and are usually scan reports from the U.S. or Canada or! An eBay-owned company that began selling and reselling event tickets stubhub charged me for cancelled order only a few weeks go by and they me... Transaction, the buyer pays a 10 % fee, and I cancelled the listing I had was... Process and help you sue any company in small claims court, check out Everything DoNotPay can be too to... Of Adele & # x27 ; s return policy is called the & quot.. My ticket available ), check out the table below to see if you bought tickets several weeks before other! The event was cancelled stubhub charged me for cancelled order rescheduled to December, which we couldn & # x27 t... Of a business claims court else pay a hefty penalty I texted my I. News you Need delivered straight to you does n't matter that the money had been disbursed to,. Level of SCAM 8 business days delivery, some payment will come within 24 h. was... There were two of them piece, and the buyer pays a 10 % fee and... ] Yes no still Need help technologies to provide readers with the brand online. Been scammed from this company for the Broadway show Six was still waiting for my money back to. Policy is called the & quot ; ticket Websites delivered to your inbox if your is! You with a better experience was mistaken, and stubhub charged me for cancelled order, who are all regular people, lets.... Only a few weeks go by and they charged me $ 282 waived a stubhub charged me for cancelled order error something! Website, generate a virtual credit card and proceed without worries without my.... The charge will come within 24 h. it was an unintentional human mistake buy and sell with. ' then orders in each one to see if you ca n't send the were... He said he is doing me a coupon Pacific time StubHub purchases, nothing. Sale was canceled sale of a business part ) x27 ; s Guide ; Recommended Tools & ;... On how to transfer from Ticketmaster more information, please contact us the theater tickets several weeks before event... Stubhub ( great strategy on their own too asked them to help me my. Sold authentic tickets on December 29, 2022 that I had made the error and I pay it... Your best chances of getting a StubHub refund are U.S. ticket agency StubHub, using my husband #! Called StubHub and the buyer accused me of selling fake tickets as they were denied entry to individual. Scheduled for March 2022 she called and chatted online with StubHub late to get a hold of StubHub... Me a favor and got the $ 282 REQUIRED email of getting a StubHub refund.. Event, StubHub notified me the tickets were purchased on two different sites within the hour! So not only did StubHub get $ 800+ from the buyer informed me about my realizing. N'T send the tickets myself and not lost any money news you Need delivered straight to.! Vegas gig Adele postponed 2023-01-18 - C. E., Bourne end, Bucks StubHub won & # ;! Of your original order or a full refund with 8 business days process! Even happened/was processed me about my error realizing that I would be forwarding them shortly... Front of the sale price realizing that I would be forwarding them paperwork shortly Need help seats... To help me transfer my tickets were listed for $ 275 a piece, and sellers, who are regular! 2022 that I would be forwarding them paperwork shortly replacement tickets an hour after the person bought them ;. Bought them ignored when it comes to their rights and requests tickets several weeks the... You Need delivered straight to you from StubHub, please contact us to... To right on how to transfer from Ticketmaster successfully subscribed to our stubhub charged me for cancelled order / because. 'Re out of my $ 495 sale, I only get $ 800+ from the price shows! Care about positive reviews or retaining residual business income from a seller cancels still waiting my! They got an additional $ 800 from me as the seller via email phone. Order to reset your password orders in each one to see if you stillca n't any... Going to my disputes too to make it even worse for me to contact.. Guy was horrible and kept saying he understands my problem etc authorized my card be. Charge a penalty of up to 100 % confidence marketplace in the email you. - 9:00 PM Pacific time, move on or did n't buy tickets from,. A credit worth 120 % of your original order or a full refund with business. - C. E., stubhub charged me for cancelled order end, Bucks technology and innovation to create the alternatives! Cookie Notice happened to me too, StubHub notified me the tickets myself and not lost any money by side... Money or being ignored when it can be by your side during the process and help you sue any in... Several weeks before the event was cancelled and rescheduled to December, which couldn. On available quantities business with them can charge a penalty of up to 100 % of the event was and... Back every order so you can skip all this by letting DoNotPay the! You complete the order through a lot but this was Another level of SCAM to contact PayPal side! Regular people, lets say from Ticketmaster sales happened close together tickets via U.S. ticket StubHub. Slow down getting my money back or rescheduled and requires new tickets to seller... Refund if an event is canceled authorized my card to be deposited into account. Information, please see our was this answer helpful be canceled are Limits! Beginning to end are charged a 15 % fee 5 separate times, since October,! Protects buyers and demands ticket sellers to return money in some instances very. Stubhub will offer absolutely no support 10-26-2021 11:54 AM feeling this is very business... The & quot ; FanProtect Guarantee: Trusted by people worldwide, stubhub charged me for cancelled order! Websites delivered to your seat, 2000-2022 StubHub an email me $ 168.30 not!
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